150+ Frasa & Contoh Percakapan Telepon Bahasa Inggris untuk Bisnis

Percakapan Telepon Bahasa Inggris

Jika kamu sering merasa bingung ketika melakukan percakapan telepon bahasa Inggris terutama dalam dunia bisnis,  cobalah untuk berlatih dan terapkan berbagai frasa di artikel ini.


Apakah kamu tertarik untuk bergelut di dunia bisnis atau perkantoran? Artinya, kamu harus segera mempelajari berbagai frasa business english yang sering muncul dalam percakapan telepon bahasa Inggris.

Pasalnya, mereka yang berada di lingkungan corporate cenderung lebih sering berkomunikasi dengan karyawan internal maupun kolega melalui telepon. Hal ini dilakukan supaya proses penyampaian pesan bisa lebih cepat dan juga efektif. Ayo sama-sama belajar di artikel ini!


Contoh Percakapan Telepon Bahasa Inggris untuk Penelpon

A. Starting a Call (Memulai telepon) & Introducing Yourself (Memperkenalkan diri)

  • Hello, this is [Your Name] calling from ABC company.
  • Good [morning/afternoon/evening], I’m [Your Name] from the Finance Department.
  • Hi there, it’s [Your Name] on the line. 
  • Good [morning/afternoon/evening], I’m [Your Name] calling from [Your Company]. 
  • Greetings! [Your Name] here from [Your Company].


B. Small talk (Ramah dalam memulai telepon)

  • How’s everything on your end?
  • I hope you’re having a great day so far.
  • Any exciting projects happening on your side?
  • How’s the weather treating you today?
  • Have you had a chance to take a break today?
  • Did you catch the latest industry news?
  • Anything new and noteworthy happening in your department?
  • How are you managing with the current workload?
  • Have you discovered any interesting tips or tricks lately?
  • Is there anything exciting on your agenda for the week?


C. Being polite (Bersikap sopan)

  • I hope I’m not catching you at a busy moment.
  • Apologies for reaching out again, but…
  • How’s your day going so far?
  • Sorry to interrupt, but I wanted to discuss…
  • I hope this call finds you well.
  • I know you’re probably busy, but…
  • Is this a good time to chat for a moment?
  • I appreciate your time—just a quick question.
  • Sorry to bother you once more, but…
  • Before we dive into the main topic, how are things on your end?


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D. Talking About the Reason for the Phone Call (Menjelaskan alasan menelepon)

  • I’m following up on the email you sent earlier.
  • I wanted to discuss the details mentioned in your message.
  • Your recent update caught my attention, and I wanted to connect.
  • I saw your email about [specific topic] and thought a call might be helpful.
  • I just received the information you sent over and had a few questions.
  • Your message regarding [subject] prompted me to reach out.
  • I’m calling in response to your recent inquiry.
  • Your email about [project/task] intrigued me, and I wanted to explore further.
  • I noticed your update on [platform], and I thought we could discuss it.
  • I just read your memo and thought it would be beneficial to have a quick call.


E. Asking Receiver’s Name (Menanyakan nama penerima telepon jika tidak terhubung langsung dengan yang bersangkutan)

  • May I ask who I have the pleasure of speaking with?
  • I’m sorry, I didn’t catch your name. Could you please tell me?
  • Excuse me, but I didn’t get your name at the beginning of the call.
  • Could you kindly introduce yourself? I want to make sure I have the right person.
  • I apologize if I missed it, but can you remind me of your name?
  • Before we proceed, could you share your name for the record?
  • My apologies for not asking earlier, but what’s your name, please?
  • I seem to have missed your name; would you mind telling me again?
  • I want to make sure I’m addressing you correctly. Could you share your name?
  • Sorry, who am I speaking to, please?


F. Asking to Speak to Someone (Meminta berbicara dengan orang lain)

  • Could I speak with [Name], please?
  • Is [Name] available to take a call at the moment?
  • May I be connected to [Name]’s extension, please?
  • I was hoping to speak with [Name]. Is he/she around?
  • Can you put me through to [Name]’s office, please?
  • Is [Name] in the office today? I need to discuss [topic] with him/her.
  • Could you transfer me to [Name]’s line, please?
  • Is it possible to reach [Name] now, or should I call back later?
  • I need to get in touch with [Name]. Could you assist me with that?
  • Is [Name] currently available for a brief call?


G. Leaving Message (Meninggalkan pesan)

  • Could you please let [Name] know that I called? My contact number is [Your Number].
  • If [Name] is not available, would you mind passing on a message for me? You can reach me at [Your Number].
  • I’d appreciate it if you could inform [Name] that I called. My contact details are [Your Number].
  • Please let [Name] know that I’d appreciate it if they could drop by the conference room. I have some essential documents for our upcoming meeting.
  • If [Name] is available, kindly request them to come to my workspace. I’d like to go over the new proposal together.


H. Ending a Phone Call (Mengakhiri percakapan telepon)

  • It’s been a productive conversation. I appreciate your insights.
  • If there’s nothing else, I’ll let you get back to your busy schedule. Thank you for the information.
  • I think we’ve covered everything on the agenda. Thanks for your cooperation.
  • It seems like we’ve covered all the necessary details. Thanks for your time and cooperation.
  • That seems to have covered everything. I appreciate your time and assistance.


I. Talking About the Future (Bertanya sesuatu yang bisa dilakukan setelah telepon ditutup)

  • When you have more information, feel free to reach out, and we can plan our next call.
  • I’m open to scheduling a follow-up call at your convenience to delve deeper into these topics.
  • Perhaps we can touch base again next month to review the progress and address any new developments.
  • I’ll be available for a call in the upcoming weeks to discuss the evolving aspects of our project.
  • Let’s plan our next call to strategize further. What day suits you?
  • Shall we set up a follow-up call to review progress?
  • Thinking about the next steps, when would be a good time for us to reconnect?
  • When would be a convenient time for our next discussion?


Business English Phrases for Telephone Conversations for Receiver 

A. Answering a Call (Menjawab telepon)

  • Hello, you’ve reached [Your Name] at [Your Position]. How may I assist you today?
  • Good [morning/afternoon/evening], this is [Your Name] speaking. How can I help you?
  • Thank you for calling [Your Company Name]. This is [Your Name]. How can I direct your call?
  • Hi there, you’re speaking with [Your Name] from [Your Department]. How can I support you?
  • Greetings! You’ve reached [Your Name] at [Your Position]. What brings you to us today?
  • Good [morning/afternoon/evening]. You’re connected with [Your Name] at [Your Department]. How may I assist you?
  • Thank you for reaching out to [Your Company Name]. This is [Your Name]. How may I be of service?
  • Hello and welcome! This is [Your Name] from [Your Department]. How can I help you today?
  • You’ve called [Your Company Name]. This is [Your Name]. How may I direct your call?
  • Greetings from [Your Company Name]. You’re speaking with [Your Name]. How can I assist you right now?


B. Asking the Caller’s Name (Bertanya nama penelpon)

  • Hello, this is [Your Name]. May I know who I have the pleasure of speaking with?
  • Hi there! You’ve reached [Your Company Name]. Who am I speaking with, please?
  • Good [morning/afternoon/evening], you’re connected with [Your Name]. May I ask who is calling?
  • Thank you for calling [Your Department]. This is [Your Name]. Could you let me know who I’m speaking to?
  • Greetings! You’ve reached [Your Position] at [Your Company Name]. Who do I have on the line?
  • Hello, and welcome to [Your Company Name]. This is [Your Name]. May I know who is calling, please?
  • Hi, this is [Your Name] speaking. Could I ask who I’m speaking with?
  • Thank you for reaching out to us. This is [Your Name]. May I know who I am speaking to?
  • Good [morning/afternoon/evening]. You’ve called [Your Department]. Can I inquire about your name, please?
  • Hello from [Your Company Name]. May I ask who is calling, please?

C. Connecting Someone (Menghubungkan penelepon dengan seseorang)

  • Please hold for a moment; I’ll connect you to the appropriate department.
  • Let me find the right person for you. Please stay on the line.
  • I’ll transfer your call to the relevant team. Please wait for a brief moment.
  • Allow me a moment to connect you to the person who can assist you best.
  • Hold on a moment, and I’ll transfer you to the right contact for your inquiry.
  • Sure, I’ll find out if he’s able to take the call.
  • Of course, let me check if she’s in her office.
  • Certainly, I’ll see if they’re available right now.
  • Yes, I’ll connect you to him. Just a moment, please.
  • Okay, let me check if she’s at her desk.
  • Right away, I’ll see if he can take your call.
  • Absolutely, I’ll find out if they’re free to speak.
  • Sure, let me see if she’s currently available.
  • Of course, I’ll check if he’s in the office.


D. Negative Answer to Request to Speak to Someone (Jawaban ketika penelpon tidak bisa terhubung dengan yang bersangkutan)

  • Unfortunately, he’s currently in a meeting.
  • Regrettably, her line is occupied at the moment.
  • I’m afraid he’s away from his desk right now.
  • I’m afraid he’s on another line/ her line is busy/….
  • I’m sorry, but she’s not available to take the call.
  • Unfortunately, he’s out of the office at the moment.


E. Taking Message (Frasa ketika penerima telepon meminta caller meninggalkan pesan)

  • Can I have your contact number for him to return your call?
  • Would you like to leave a message for her?
  • Is there anything specific you’d like me to convey to him?
  • Do you prefer him to contact you at a later time?
  • May I inquire about the purpose of your call?
  • Could you provide more details for her to address when she calls you back?
  • Is there a specific time frame you’d like him to return your call?
  • Shall I inform her that you called?
  • Would you like me to ensure he contacts you as soon as possible?
  • Do you have any additional information you’d like me to share with her?


F. Ending Taking Message / Promising Action (Mengakhiri pesan yang disampaikan penelepon)

  • I will ensure your message reaches him promptly.
  • Rest assured, your message will be delivered to her without delay.
  • Your message is noted, and I will convey it to him as soon as possible.
  • I’ll make certain he receives your message and contacts you accordingly.
  • Noted, I’ll pass along the details when he returns.
  • Thank you for leaving your message; I’ll make sure he gets back to you soon.
  • Your message has been recorded, and I’ll inform him at the earliest.
  • I appreciate your message; I’ll ensure he is informed as soon as he is available.


G. Asking People to Wait (Meminta lawan bicara untuk menunggu)

  • Please hold for a moment; I’m retrieving your account details on the screen.
  • Just give me a minute; I’m in the process of pulling up the necessary information.
  • Hold tight for a moment; I’m currently accessing your account information.
  • Bear with me while I locate the necessary file; Alright, you can proceed.
  • Please give me a moment to check that information. 
  • Give me a second to review that; you can continue once I’m ready.


H. Checking/ Clarifying/ Confirming Message or Problem

  • To ensure clarity, could you please verify the specific details of the ,,,,,,,,, ?
  • Just confirming, we’re aligned on the …… correct?
  • I’d like to ensure we’re on the same page; can you confirm the key action items from our last meeting?
  • Let’s finalize the decision on the ……… before moving forward.
  • To recap our discussion, we’ve agreed on …….. , is that accurate?


I. Friendly Message to End the Call (Pesan ramah untuk menutup percakapan telepon)

  • Thank you for reaching out. Have a great day!
  • It was good hearing from you. Take care!
  • I need to attend to another matter now. Let’s talk again soon.
  • I have another call waiting. Speak to you later.
  • Until next time, goodbye!
  • I must go; there’s another call I need to take.
  • I appreciate your call. Let’s catch up again shortly.


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CTA English Academy Konsultasi Gratis


Frasa Telephone Conversations untuk Caller & Receiver

A. Other Responses to Someone Not Being There (Respon lain ketika orang yang dituju tidak bisa dihubungi)

  • Certainly, that’s fine; I’ll try reaching out again at a later time. (Could you possibly provide an estimate of when she might be free?)
  • In fact, it’s of utmost importance. Would it be possible for you to share his cell phone number?
  • Is there an alternative contact person I could connect with regarding…?
  • Is there anything specific I can assist you with?


B. Handling Technical Issues (Menghadapi masalah teknis saat telepon berlangsung)

  • My apologies for any disruption; there’s a bit of static on the line. Can you still hear me?
  • I’m encountering a slight delay. Can we try refreshing the connection?
  • I’m having trouble understanding you due to a technical issue. Could you please restate your last comment?
  • If the call drops, let’s quickly reconnect to pick up where we left off.
  • Sorry for any inconvenience caused by the technical glitch. Shall we proceed with our discussion?
  • There’s a minor audio issue. Could you adjust your microphone or try reconnecting?
  • Apologies if I cut out briefly. Let’s make sure we have a stable connection moving forward.
  • I’m experiencing some audio distortion. Can we troubleshoot this briefly?
  • The connection seems unstable. Let’s address this before we proceed.
  • I appreciate your patience with the technical hiccup. Let me know if the issue persists.


C. Providing Update (Memberikan informasi terbaru)

  • I aim to provide you with the latest progress report on…
  • There have been notable updates concerning…
  • We’ve achieved substantial advancements in…
  • I believed it would be beneficial to keep you informed about…
  • The most recent information on this matter is…


D. Making a Request (Membuat permintaan)

  • Can you kindly say that again?
  • Would you be willing to spell that out for me?
  • Could you increase your volume a bit, please?
  • Could you slow down a little, please? My English proficiency is limited, I’m afraid.
  • Could you inform me of her expected office hours, please?
  • Would it be inconvenient to call back in an hour? I’m currently engaged in a meeting.
  • Could you attempt another call? I believe we’re experiencing a poor connection.
  • Kindly hold for a moment. I have another incoming call.
  • Please refrain from contacting this number again.


Example of Business Conversation in English (Contoh Percakapan tentang Bisnis dalam Bahasa Inggris)

Mr. Johnson: Hello, this is Mr. Johnson from XYZ Corporation. May I speak with Ms. Smith, please?

Syafira: Certainly, Mr. Johnson. Let me transfer your call to Ms. Smith’s office. Please hold for a moment.

[Call Transfer]

Ms. Smith: Good morning, Mr. Johnson. How can I assist you today?

Mr. Johnson: Good morning, Ms. Smith. I hope you’re well. I wanted to discuss the upcoming project timelines. Do you have a moment?

Ms. Smith: Of course, Mr. Johnson. I’m available. Please go ahead.

Mr. Johnson: Thank you, Ms. Smith. I wanted to review the milestones for the project and ensure we are on track. Could we schedule a brief meeting this week to go over the details?

Ms. Smith: Certainly, Mr. Johnson. I’m available on Thursday morning. Does that work for you?

Mr. Johnson: Thursday morning is perfect. Let’s aim for 10 AM. I’ll send a calendar invite shortly. Thank you, Ms. Smith.

Ms. Smith: You’re welcome, Mr. Johnson. Looking forward to our meeting on Thursday. Have a great day.


Business Conversation Dialogue Example (Contoh Dialog Bisnis Bahasa Inggris)

Mark: “Hello, this is Mark Thompson, owner of “Gourmet Delights” restaurant. May I speak with Mr. Harris from Harris Meat Supplies?”

Harris: “Of course, Mr. Thompson. This is Mr. Harris. How may I help you?”

Mark: “Mr. Harris, we’ve been quite pleased with the quality of meat we’ve been receiving from your company. However, I wanted to discuss our upcoming orders and explore some new options.”

Harris: ”I’m glad to hear that, Mr. Thompson. We always strive for quality. What specific changes or additions are you considering?”

Mark: ”Well, we’re looking to introduce a new dish on our menu that requires a different cut of beef. I was wondering if you could provide some recommendations and pricing for premium cuts suitable for grilling.”

Harris: ”Absolutely, Mr. Thompson. We have a variety of prime cuts that I believe would work well for your new dish. I can email you our product catalog and pricing details for your review.”

Mark:  ”That sounds great, Mr. Harris. Additionally, we’re aiming to increase our overall order for next month due to growing demand. Can we discuss any potential discounts or incentives for a higher volume order?”

Harris: ”Certainly, Mr. Thompson. We value your business, and we can certainly work out a competitive pricing structure for increased volume. Let’s schedule a meeting to go over the details and tailor a package that suits your needs.”

Mark: ”That sounds perfect, Mr. Harris. Could we arrange a meeting later this week at our restaurant to finalize the details? I’m available on Thursday morning.”

Harris: ”Thursday morning works for me as well. Let’s say 11 AM. I’ll make a note of it and send you a calendar invitation.”

Mark: ”Thank you, Mr. Harris. I appreciate your flexibility. Looking forward to our continued partnership.”

Harris: ”Likewise, Mr. Thompson. Have a wonderful day.”


Dialog Telepon Bahasa Inggris di Kantor

Alex:  Hello, this is Alex Miller from the IT department. May I speak with Lisa Thompson, please?

Lisa:  Hi Alex, this is Lisa. How can I help you today?

Alex: Lisa, I wanted to discuss the recent software updates. I noticed a few glitches, and I thought it would be good to get your input on resolving them.

Lisa: Sure, Alex. I appreciate you bringing this to my attention. Can you provide more details about the issues you’ve encountered?

Alex: Certainly, Lisa. It seems like some users are experiencing slow response times, especially when accessing the new collaboration tool. I believe there might be a need for additional server optimization.

Lisa: I see. Thanks for bringing that up. Let me look into the server performance logs and see if there’s an area that needs improvement. Can we schedule a brief meeting later today to discuss this in more detail?

Alex: Actually, Lisa, I was thinking we could handle this more efficiently. Instead of a meeting, could you provide me with your initial analysis via email? That way, I can review it at my convenience, and we can follow up if needed.

Lisa: That sounds like a good approach, Alex. I’ll compile the necessary information and send it over by the end of the day. If you have any further questions, feel free to reach out.

Alex: Great, Lisa. I appreciate your flexibility on this. Looking forward to your email, and thanks for your prompt attention.

Lisa: Not a problem, Alex. We’ll get this sorted out. If there’s anything else, just let me know. Have a good day!

Alex: You too, Lisa. Take care.


Dialog Telepon Bahasa Inggris 2 orang 

Emma: Hello, this is Emma Lewis from Swift Solutions. Am I speaking with Jordan Anderson at Quantum Dynamics?

Jordan: Hi Emma, yes, this is Jordan. How can I assist you today?

Emma: Great, Jordan. I hope everything is going well on your end. I wanted to discuss some important points regarding our collaborative project.

Jordan: Sure, Emma. I’m all ears. What’s on your mind?

Emma: Well, Jordan, upon reviewing our project timeline, it seems there might be a slight misalignment. It looks like our teams might have different expectations regarding the delivery dates for certain milestones.

Jordan: I see, Emma. Thanks for bringing this to my attention. It’s crucial for us to be on the same page. Could you provide more details about which milestones are causing the misalignment?

Emma: Certainly, Jordan. It appears there might be a discrepancy in the interpretation of the deadlines for the prototype development phase. I wanted to clarify and ensure we are both working towards the same objectives.

Jordan: Got it, Emma. Let me review the project timeline on our end and cross-reference it with your expectations. I’ll make sure to communicate any adjustments needed.

Emma: That sounds good, Jordan. I appreciate your cooperation. To streamline our communication, would it be possible to schedule a virtual meeting via Zoom tomorrow to discuss and align our plans?

Jordan: Absolutely, Emma. Let’s aim for a Zoom meeting tomorrow at 10 AM. I’ll send a calendar invitation shortly.

Emma: Perfect, Jordan. I look forward to it. If you need any additional information before our meeting, feel free to reach out. Thanks for your understanding.

Jordan: Likewise, Emma. We’ll ensure our timelines align for a smoother collaboration. Have a great day!

Emma: You too, Jordan. Take care.

Bagaimana, cukup lengkap ya? Jadi, ketika kamu hendak menelpon kolega, atasan, atau rekan kerjamu dalam bahasa Inggris, cukup ingat frasa-frasa yang sudah dipelajari di artikel contoh percakapan telepon bahasa Inggris dari English Academy.

Btw, karena ada contoh dialognya, kamu juga bisa berlatih speaking bersama temanmu di kelas English Academy! Soalnya, kelas bahasa Inggris dari Ruangguru ini menyediakan kelas yang beragam, sehingga kamu bisa bertemu dengan teman belajar yang memiliki kemampuan setara. Coba kelas gratisnya, yuk!

CTA English Academy for Business


Sumber Gambar:

Retro-style man in jacket,t-shirt explaining something on phone and looking focused . [Daring]. Tautan: https://www.freepik.com/free-photo/retro-style-man-jacket-t-shirt-explaining-something-phone-looking-focused_12752618.htm#query=orang%20telepon%20berjauhan&position=12&from_view=search&track=ais&uuid=44b8f635-65b4-4a5d-8277-72b8a12dca18 (Diakses: 18 Maret 2024)

Expressive young woman posing in the studio [Daring]. Tautan: https://www.freepik.com/free-photo/expressive-young-woman-posing-studio_12526213.htm#query=orang%20telepon%20berjauhan&position=11&from_view=search&track=ais&uuid=44b8f635-65b4-4a5d-8277-72b8a12dca18 (Diakses: 18 Maret 2024)

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